NEED TO KNOW

Orders

Only books on the order page are available. All other editions have been sold out and shall not be reprinted.

IMPORTANT: ORDERS ARE EXECUTED CHRONOLOGICALLY – ORDERS RECEIVED & PAID FOR BEFORE 10h00 AM, WILL BE SHIPPED FIRST.

Please contact us if you experience any problems with your order. If all the books you have ordered are available, you should not wait longer than 7 working days for your consignment.

If you order a large number of books, they will be mailed in different containers. If we for example mail 3 boxes, they will be marked 1/3, 2/3 and 3/3 respectively in the lower left-hand corner of the box. Please note that it may happen that the parcels do not arrive at their destination simultaneously.

Order Form

You can also order our books by downloading an order form and completing it in full. The order form along with your proof of payment can then be faxed (086 219 4206) or e-mailed (info@fisichem.co.za) to us.
Click here to download the order form.

Payments

We now offer secure credit card payments via PayFast.

Alternatively, you can pay via EFT. After placing a purchase order we will email you a final invoice amount which contains our banking details plus courier cost.

EFT payments: Please write your SURNAME and INITIALS in the section “Description on the beneficiary statement”. To expedite your order, please fax your proof of payment to 086 219 4206 or e-mail to info@fisichem.co.za.

Please note that your order will be cancelled if we do not receive your proof of payment within 48 hours of placing your order.

Delivery

Depending on your destination, you should receive your order within 3 days. Some outlying areas might take slightly longer. If you have not received your order after 7 days, please let us know.

We charge a flat rate of R90 for deliveries. Orders above R850 are delivered for free.

We also offer free Local Pickup. If you live in Stellenbosch and want to collect your order from our office, this option is available by appointment.

Returns

You are welcome to return any book that was received in a damaged condition.
You can not return a book that was ordered in the wrong language.
In the 40+ years that we have been in business, we’ve never had a client that was not satisfied with the book content. If however you are not satisfied, you will need to courier the book back to us, on your own cost, and we will issue a refund if the book is in its original  condition.

ISBN Numbers

Click here to download the ISBN-numbers of all books available on Fisichem.